Frequently Asked Questions

What is TheBakers.in?
We are an old school dessert store, offering chemical & preservative free desserts. We bake everything from scratch, and respect the ingredients that go into our products. We like to experiment with flavours and love to serve you with our delicious wholesome desserts.

What is the Lead Time to execute cake deliveries?
We are a made-to-order patisserie and we only start baking once you place an order with us. This ensures complete freshness of all our products.
For same day delivery (for a few selected flavours), we need 4-5 hours to get our cakes and cupcakes to you. And for other orders, we require atleast a day's notice to process your order.

What is the cut off time for ordering a cake?
For same day delivery, the cut off time for placing the order is 3pm on the same day. And in case you are placing an order for the next day, we would request you to place an order before 6pm on the previous day.  

Ordering
How do you accept the payments?
You can make a payment through credit card, debit card or net banking. All payments for customers are accepted through the payment gateway Payumoney which accepts all credit cards authorized by Indian banks. You can also use Paypal in case you hold a credit card which is not authorized by an Indian bank.

I need to cancel or amend my order. How can I do this?
To cancel or amend an order, please call Customer Care on +91-9650857405 or email us at hello@thebakers.in. We’d very much appreciate if you would let us know of any cancellations or changes before 12pm the day before your order is due to be delivered. All cancellations or modifications will be on best effort basis.

Do you bake fresh products everyday?
Yes, every order at TheBakers.in is made fresh to order by our talented dessert chefs. Once you place the order, our chefs start preparing your products with finest ingredients. That is why no one comes close to beating our quality, freshness and taste.

What is the shelf life of cakes and cupcakes?
Chocolate Cakes and cupcakes 3 days if refrigerated. Buttercream cakes and cupcakes 2 to 3 days.

Can I have a personalized message on the cake?
Of course you can! While filling the details in the product section, kindly specify your message and Click on the Save button. TheBakers.in will have the personalized message written on the cake.

Is the Payment Gateway on the Website Secure?
The Payment Gateway for TheBakers.in complies with the Standard Industry Level Security & are Verified by the following Security Providers: 
1. VeriSign Secured.

 2. Hacker Safe

Does TheBakers.in deliver?
Yes, we provide delivery services in Delhi and Gurgaon. 

Can I order online? How can I do this?
Yes, of course. Order online at TheBakers.in! All you have to do is choose your product, select your frosting, write a message if any and then click on 'Add to Cart'.
(please note, certain varieties have a minimum order). Proceed to the payment section. Once the payment has been accepted, you will receive a confirmation email.

I haven’t received my confirmation email. What can I do?
Occasionally our confirmation email may find its way into your spam or trash folder. Please check these folders and allow plenty of time for the confirmation email to be sent through - it may not be received immediately. If a confirmation doesn’t arrive within an hour of placing your order, please contact Customer Care on +91-9650857405.

Why is there a minimum order requirement?
Our dessert chefs bake all our cakes fresh to order from scratch and when it comes to smaller treats such as cupcakes, we bake in batches. Insisting upon minimum order amounts mean that our customers get the best value for money when ordering from us.

I want a customized cake. What are the next steps?
We do unique, innovative and handcrafted yummy treats for all occasions. However we would request you to give us ample time to plan so that we can bake your ideas. Call us at +91 9650857405 or email us at hello@thebakers.in for more details. 

Why can’t I choose my specific delivery time?
Deliveries are organized so that all of our customers receive the confectioneries as soon after baking as possible. This means that delivery routes have to be planned efficiently, taking into account the Delhi and Gurgaon traffic and rush hours. This does unfortunately means that we cannot guarantee specific delivery times.

What if Recipient is not there at the given address?
If Recipient is not there at his delivery address then the order will be considered as delivered. Second attempt to deliver this order will be chargeable. The bakery products are perishable items delivery will be made only once.